Help Center FAQ

Help Center Frequently Asked Questions

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Where should I mount the Motion Detector?

The motion detector should be mounted overlooking an area where an intruder would most likely enter the home and move around. It has a range of about 45 ft. maximum. It should be mounted between 7 1/2 ft. and 8 ft. up from the floor. If you have large pets (larger than 50 lbs.) it can be mounted about 4 ft. from the floor upside down. Any pets walking around on the floor will not be detected. Sometimes it is good to mount the motion so that it not only looks at the main room but also looks down a hallway.

Where should I mount the Glass Break Detector?

The Glass Break detector is designed to listen for the sound of breaking glass larger than 1 sq. ft. Sometimes loud noises such as cupboard doors closing loudly. Very loud barking noises have triggered them. The "Interlogix" glass break has a range of 20 ft. The "Honeywell" has a range of 25 ft. The glass break should be mounted within range of any windows you want to be protected and within eyesight of the window(s). They can be mounted either on a wall or ceiling. Sometimes mounting it on a ceiling will allow for coverage of more windows because walls are not in the way.

What is a good Safety procedure for my family or roommates?

A plan should be laid out for exiting a home in case of an emergency such as a fire or Carbon Monoxide. Some poisonous gases can linger close to the floor. Also air can get super-heated in a fire causing damage if breathed in. It is advisable to crawl out of the home on your hands and knees.

Does it matter where I mount the Carbon Monoxide detector?

Carbon Monoxide gas is very close to the same density of our atmosphere. Some rumors circulate that it is heavier which is not accurate. A carbon monoxide detector can be mounted just about anywhere. It is best to mount it close to a furnace or furnace exhaust vent. Mounting it in a closet or closed environment is not advisable.

What happens when I arm my security system?

You can arm the system in the "AWAY" mode or the "STAY" mode. If you arm it in the "AWAY" mode all sensors are activated. You typically have 1 minute to leave the home. If you arm it in the "STAY" mode all sensors are activated except the motion detectors. In the "STAY" mode you can move around the home but if you open a door with a sensor, it will trigger the alarm. Entry doors give you typically 30 seconds to disarm the system. Non-Entry doors and windows will sound the alarm.
The "Zerowire" system has the ability to set up as many as 4 zones. You can arm and disarm each zone separately. It is good for arming a basement, garage, or workshop area separately from the main system.

Can I have a system without having the police or firefighters contacted or come to my house?

We offer the ZeroWire system, which is a "self monitoring" system. It is becoming more popular to have this form of monitoring. If the alarm goes off you are notified on your smart phone and by email. They you have the opportunity to either notify neighbors or the police or fire department. If you have cameras, views of the camera can be obtained to determine further action.

How can I know if my home is adequately protected?

The important issue to determine is what would happen in the event of a break-in. Most intrusions take place at the side or back of the home. You need to determine where the intruder is most likely to enter. Usually a door sensor will trip when entry occurs. Sometimes they break the glass and enter. A glass break sensor will pick up a window breakage. Motion detectors pick up any movement in a home whenever the intruder enters. They are the most difficult for an intruder to bypass. Many homes have a den or family room that is separate from the main area of the home. It is good to put a motion detector in such areas.

Do I need sensors on all of my windows?

A window sensor will activate when the window is opened. Most windows have secure enough latches to make it very difficult to open a window. Most intruders will break the window and enter rendering the window sensor useless. Most window entries take place when the intruder notices that a window is ajar or partially open. If the intruder enters a bedroom or bathroom they are interested in valuable items such as jewelry or electronic equipment such as computers or flat screen TV's. They will leave the bedroom and migrate to other areas of the house. Many people will put window sensors and a glass break sensor in their master bedroom if they have jewelry.

What precautions can I take to deter intruders?

Intruders will break into homes that don't have window stickers or a sign. Stickers should be on any outside entry doors and on a window on each side of the home. All windows should be completely closed when not in the home. If leaving for an extended period the postage should be held at the post office and any newspapers withheld from delivery. If yard is unkempt it will draw an intruder.

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